FAQ — Botswana Delivery & Customs – Odyssey Gadgets Online

📦 Delivery & Shipping

Delivery to Botswana typically takes 4 to 8 weeks from the date your order is placed. Here's the full journey:

1

Processing (1–3 days) — We confirm your order and prepare it for shipment.

2

International shipping (25–40 days) — Your parcel travels from our warehouse to Botswana.

3

Customs clearance (5–14 days) — BURS inspects and processes the parcel.

4

Botswana Post notification — You receive a collection notice from your nearest post office.

⏱ Tracking may go quiet for 2–4 weeks during transit — this is completely normal. Your parcel is on its way!

We ship to Botswana using TDPacket Sensitive — a shipping line designed to carry electronics and products with batteries safely and legally through international customs.

✓ All parcels are delivered through Botswana Post and collected at your nearest post office branch.

Yes! Once your order ships, you'll receive a tracking number by email. Use the Track Your Order link at the top of our website to follow your parcel.

⚠ Tracking updates may stop for 2–4 weeks mid-transit. This is normal and does not mean your parcel is lost. If there is no movement after 6 weeks, contact us on WhatsApp immediately.

Yes — we offer free standard shipping to all destinations in Botswana on every order. No minimum spend, no coupon needed. Free shipping is applied automatically at checkout.

🏤 Botswana Post & Customs

Your parcel is delivered to your nearest Botswana Post office. You'll receive a collection notification by SMS or paper slip when it's ready.

1

Receive notification from Botswana Post

2

Go to your nearest post office with your Omang (National ID)

3

Bring your order invoice/confirmation email — BURS needs this

4

Pay your customs fee and collect your parcel

📞 Botswana Post: +267 391 1473 — Call them to check if your parcel has arrived.

Yes. All international parcels arriving in Botswana are subject to customs fees charged by BURS, payable at Botswana Post on collection.

Charge	Rate	Charged by
Customs Duty	~15% of parcel value + shipping	BURS
VAT	12% of (value + duty)	BURS
Post office handling	~P30–P50 flat fee	Botswana Post
Typical total	P100 – P180	Paid at post office

💡 Example: If your product costs P150 and shipping is P100, expect to pay approximately P120–P150 extra at the post office.

1

Omang (National ID) — Required for all collections

2

Order invoice or confirmation email — Your Odyssey Gadgets order confirmation works perfectly. BURS uses this to calculate your customs fee.

3

Tracking number — Sent to you by email when your order shipped

⚠ Without an invoice your parcel may be held. Always bring your order confirmation email — printed or on your phone.

Customs clearance normally takes 5–14 days, but during busy periods it can take up to 3–4 weeks. Tracking usually doesn't update during this time — this is normal.

If your parcel has been at customs for more than 4 weeks with no movement:

1

Call Botswana Post directly on +267 391 1473

2

Give them your tracking number and ask for the status

3

Contact us on WhatsApp if you need help following up

💳 Payments

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